Business agility is essential for modern organizations; however, achieving it requires more than training a few staff members as Agile scrum masters. All levels of an organization must shift their beliefs and behaviors in four fundamental ways: focus on outcomes rather than outputs, prioritize continuous improvement over campaigns, adopt a customer-centric approach, and decentralize decision-making.
Focusing on outcomes requires identifying the customer behaviors that lead to increases in sales and higher margins. Continuous improvement starts with a hypothesis that is tested and tweaked on a small scale before being deployed at scale. A customer-centric approach means personalizing marketing with the help of marketing technology and analytics. Finally, decentralized decision-making requires senior leadership to give up control and for individual contributors to accept responsibility for their decisions.
These shifts in mindset are essential if an organization hopes to realize long-term agility and success. Training in Agile's methodologies and practices is also necessary.
How to Achieve Business Agility: These Four Shifts in Mindset Are a Must
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