Customer Experience Resources

The Future of SaaS Sales Lies in Interactive Demos and Product-Led Growth

The Future of SaaS Sales Lies in Interactive Demos and Product-Led Growth

Today's B2B buyers mostly want to be left alone to make their own decisions during their customer journey. Providing them with interactive content and product demos enables them to do just that.

Customer Benefits: A Brief Introduction to Why Customers Buy Your Products

Customer Benefits: A Brief Introduction to Why Customers Buy Your Products

When as a marketer you identify and focus on benefits, you ensure that you are focusing your attention on what customers are really buying; as a result, you don't waste money and energy in your marketing efforts.

Perceptual Maps and Competition: How to Understand and Improve Your Position in the Market

Perceptual Maps and Competition: How to Understand and Improve Your Position in the Market

Perceptual maps are the only way to understand what your position is in the market and how the market views you vs. your competitors. In fact, if you don't have a perceptual map, you're flying blind.

How to Effectively Build Your Brand Within Emerging Virtual Worlds

How to Effectively Build Your Brand Within Emerging Virtual Worlds

As the tide of technology moves closer to virtual reality, what can brands to do prepare? Advertising could look very different in a VR world. This article explores the possibilities.

Seven Ways Businesses Can Harness the Speed of Technology to Reduce Customer Churn

Seven Ways Businesses Can Harness the Speed of Technology to Reduce Customer Churn

We all know about the "Great Resignation," but survey results have uncovered a "Great Customer Resignation" as well. Churn is at an all-time high. Luckily, implementing data and good tech can mitigate the problem.

How to Use the Awareness Stages to Nurture Leads From MQL to SQL

How to Use the Awareness Stages to Nurture Leads From MQL to SQL

This article explores how to nurture potential B2B clients through the awareness journey, from Marketing-qualified lead to Sales-qualified lead, using the Awareness Cascade.

How to Build Marketing Automation Campaigns That Prompt Desired Behaviors From Your Leads

How to Build Marketing Automation Campaigns That Prompt Desired Behaviors From Your Leads

This article explores why it's important to build campaigns that elicit the behaviors you wish to see your leads displaying, and how to do that effectively—through marketing automation.

Seven Post-Purchase Email Conversations That Will Foster Customer Trust and Loyalty

Seven Post-Purchase Email Conversations That Will Foster Customer Trust and Loyalty

It takes continual, meticulous post-purchase engagement to turn a one-time customer into a brand evangelist. That engagement usually begins with an email conversation.

Why VoC and CX Can't Be One Size Fits All

Why VoC and CX Can't Be One Size Fits All

In B2B relationships, all voices are important, but not equal or the same—and treating them as such can cost your company retention and loyalty.

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