AI Update, January 17, 2025: AI News and Views From the Past Week
Catch up on select AI news and developments from the past week or so. Stay in the know.
How Different Generations Feel About AI-Powered CX Bots
Artificial Intelligence — Tue., Jun. 18, 2024Older Americans are skeptical of AI-powered customer experience bots, according to recent research from Genesys. Baby Boomers are less confident in people embracing chatbots and voicebots compared to Gen Z.
A survey of 1000 Americans aged 18+ found that 42% of Baby Boomers think people will embrace AI-powered CX, while 73% of Gen Z respondents believe so. 88% of Baby Boomers worry about not reaching a human in the future, compared to 55% of Gen Z.
50% of Baby Boomers think fears around AI are not exaggerated. The report was based on a survey of 1000 Americans aged 18+ in Q4 of 2023.
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How Different Generations Feel About AI-Powered CX Bots
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