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Speed It Up: What Makes Customer Support Experiences Good
Customer Experience — Tue., Aug. 22, 2023Recent research from Verint found that the most important aspect of a good customer support experience is that the company responds quickly.
The survey of 2,000 adults in the US found that the top factors for a good experience were quick response, contact through preferred channel, and easy answers.
Poor experiences lead to email/subscription ignoring, switching to competitors, and negative reviews.
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Speed It Up: What Makes Customer Support Experiences Good
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